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Refund Policy

Last updated: October 10, 2026　Effective date: October 10, 2026

1. Scope

This Policy applies to Sublyric Licenses purchased through Paddle on our international website. The Application itself, including the Free Version, can be downloaded free of charge from our website or the Microsoft Store and involves no payment. Trial activation codes that we issue free of charge are not eligible for refunds. If you purchased through our Chinese-language website using Alipay or WeChat Pay, our Chinese-language Refund Policy applies instead.

2. Nature of Product and Delivery

The Application is delivered digitally; no physical goods are shipped. Upon purchase, you will receive your activation code electronically. You acknowledge that completing your purchase means delivery of the digital content begins right away, which may affect your statutory right of withdrawal, where applicable.

3. Eligibility for Refunds

If you have not yet activated the Application, you may request a full refund, without giving a reason, within fourteen (14) calendar days of your purchase date. This period reflects the statutory right of withdrawal for digital content available in the EU, UK, and similar jurisdictions, and applies uniformly to all customers.

Except as provided in Section 5, once you activate the Application, you are deemed to have begun using the digital content, and you lose your refund eligibility under this Section. You can use the Free Version to try subtitle editing and other features before you buy; if you have any questions, please contact us before activating.

To request a refund, please email team@shinesoft.cn with your order number and the email address used for purchase. You may also request a refund directly from Paddle via the link in your Paddle order-confirmation email. We will review your request and notify you of the outcome within seven (7) business days; once approved, the refund will be returned by Paddle to your original payment method, with the time to reach your account depending on the processing times of Paddle and your payment provider.

4. License Deactivation Upon Refund

If a refund is granted, the associated activation code is deactivated. Continued use of the Paid Features after a refund is a breach of our Terms of Service.

5. Exceptions

  • Termination for breach: orders whose License was terminated for breach of the Terms of Service are not eligible for a refund under this Policy.
  • Material functional defect: for purposes of this Policy, a "material functional defect" means the Application fails to launch on your device, cannot complete activation, or its AI speech recognition (the core subtitle-generation feature) or video export is entirely non-functional (i.e., no subtitle text can be produced, or no video can be exported, at all), and our technical review confirms this is not attributable to user error or an incompatible device environment. Recognition accuracy falling short of your expectations, or suboptimal results for a particular accent or technical vocabulary, does not by itself constitute a material functional defect. Malfunctions caused by factors outside the Application, such as an interruption of a third-party translation service or an invalid API key, are not material functional defects. Where a material functional defect is confirmed, you may request a refund or a replacement activation code within a reasonable period after discovering the issue, notwithstanding the "no refund after activation" rule.
  • Technical review as a precondition: if you believe the Application has a functional problem, please first contact us at team@shinesoft.cn with a description of the issue. We will complete a technical review and propose a resolution (including, without limitation, a fix, usage guidance, or a replacement activation code) within seven (7) business days. Only after our technical review confirms an unresolvable material functional defect will a refund request proceed.
  • Fraud or abuse: where there is evidence of fraud or refund abuse, both Paddle and we reserve the right to decline a refund.

6. Your Statutory Rights

Nothing in this Policy affects any rights you have as a consumer under the mandatory laws of your place of residence, including remedies for faulty digital content.

7. Contact Us

If you have questions about this Refund Policy, please contact us:

ShineSoft (Guangzhou Shi'er Software Technology Co., Ltd.)